Cancellation & Refund Policy

Last Updated: 4 June, 2026

At Creatrz, we are committed to delivering high-quality creative, branding, marketing, content creation, social media management, advertising, consulting, and digital services. This Cancellation & Refund Policy outlines the terms applicable to all projects and services provided by Creatrz.

By engaging our services, you agree to this policy.

1. Project Cancellation

1.1 Cancellation by Client

A client may request cancellation of a project by providing written notice via email.

Upon cancellation:

Work completed up to the cancellation date will be billed in full.
Any expenses already incurred on behalf of the client must be reimbursed.
Any unpaid invoices become immediately due and payable.

1.2 Cancellation Before Project Commencement

If a project is cancelled before any work has started:

Payments already made may be refunded after deducting administrative, consultation, planning, and transaction costs.
Creatrz reserves the right to retain up to 20% of the total project value as an administrative fee.

1.3 Cancellation After Project Commencement

Once work has begun, the project is considered active.

In such cases:

Deposits and advance payments are non-refundable.
Refunds will not be provided for work already completed.
The client will be responsible for payment of all work completed up to the cancellation date.

2. Monthly Retainer Services

For recurring services such as:

Social Media Management
Digital Marketing
Advertising Management
Content Creation
Branding Support
Consulting Services

The following terms apply:

Notice Period

Clients must provide at least 30 days’ written notice before termination.

Current Billing Cycle

Fees for the current billing cycle are non-refundable once work has commenced for that period.

3. Refund Policy

Due to the customized and intellectual nature of our services, refunds are generally not available once work has started.

Refunds may only be considered in exceptional circumstances at the sole discretion of Creatrz.

Non-Refundable Services

The following are strictly non-refundable:

Strategy sessions
Consultations
Discovery calls
Brand audits
Research work
Creative concepts
Graphic design work
Content creation
Social media posts
Advertising campaigns
Marketing strategy development
Website design work
Custom creative services
Digital deliverables already provided

4. Client Delays

Clients are responsible for providing required information, content, approvals, and feedback in a timely manner.

If a project is delayed due to client inactivity:

Creatrz may place the project on hold.
Timelines may be revised.
Additional fees may apply for project reactivation after extended delays.

No refunds will be issued due to delays caused by the client.

5. Change of Mind

Refunds will not be provided for:

Change of business direction
Change of marketing strategy
Change of personal preference
Internal stakeholder disagreements
Delayed approvals
Budget constraints after project commencement

6. Dissatisfaction with Services

If a client is dissatisfied with any deliverable, we encourage them to notify us promptly.

Where applicable and within the agreed project scope, Creatrz will make reasonable efforts to address concerns through revisions and modifications.

Refunds will not be granted solely because a client dislikes a creative concept after it has been developed according to the approved brief.

7. Third-Party Costs

Any third-party expenses incurred on behalf of the client are non-refundable, including but not limited to:

Advertising spend
Software subscriptions
Stock images
Stock videos
Domain registrations
Hosting fees
Printing costs
Influencer payments
Vendor fees

Such expenses remain payable even if a project is cancelled.

8. Chargebacks & Payment Disputes

Clients agree to contact Creatrz before initiating any chargeback or payment dispute.

Initiating a chargeback for services already delivered may result in:

Suspension of ongoing services
Termination of project access
Recovery proceedings where legally permitted

9. Force Majeure

Creatrz shall not be responsible for delays or inability to provide services due to circumstances beyond our reasonable control, including:

Natural disasters
Government restrictions
Internet outages
Platform disruptions
Technical failures
Pandemics
Acts of God

No refunds shall be due in such circumstances.

10. Contact Information

For cancellation requests or refund-related inquiries, please contact:

Creatrz

Email: hello@creatrz.io
Phone: +91 95122 79062
Website: www.creatrz.io

All cancellation requests must be submitted in writing.