Terms & Conditions

Welcome to Creatrz (“Company,” “we,” “our,” or “us”). By accessing or using our website and services, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with these Terms, please do not use our website or services.

1. About Creatrz

Creatrz provides creative, branding, marketing, content creation, social media management, consulting, advertising, design, and related digital services to businesses and individuals.

2. Acceptance of Terms

By accessing our website, submitting an inquiry, signing a proposal, making a payment, or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms.

3. Services

The scope of services will be outlined in a separate proposal, quotation, contract, statement of work, or email communication.

We reserve the right to:

• Modify, suspend, or discontinue any service.
• Refuse service to anyone for lawful reasons.
• Update service offerings without prior notice.

4. Client Responsibilities

Clients agree to:

• Provide accurate and complete information.
• Supply necessary content, approvals, assets, and feedback within agreed timelines.
• Ensure they have the rights and permissions for all materials provided to Creatrz.

Any delay in client approvals or submissions may affect project timelines.

5. Pricing & Payments

5.1 Fees

All fees are communicated through quotations, proposals, agreements, or invoices.

5.2 Payment Terms

• Payments must be made according to the agreed schedule.
• Projects may require an advance payment before work begins.
• Final deliverables may be withheld until full payment is received.

5.3 Late Payments

Creatrz reserves the right to:

• Suspend ongoing work.
• Delay delivery of project assets.
• Charge applicable late payment fees where legally permitted.

6. Revisions

Unless otherwise stated in the project agreement:

• Revision rounds are limited to those specified in the proposal.
• Additional revisions beyond the agreed scope may incur extra charges.
• Major changes in project direction may be treated as a new project.

7. Intellectual Property

7.1 Client-Owned Content

Clients retain ownership of materials they provide.

7.2 Creatrz-Owned Materials

All concepts, drafts, strategies, templates, methodologies, proposals, and internal processes remain the intellectual property of Creatrz unless otherwise agreed in writing.

7.3 Final Deliverables

Ownership of final approved deliverables transfers to the client only after full payment has been received, unless otherwise specified in the project agreement.

8. Portfolio Rights

Unless otherwise agreed in writing, Creatrz may display completed work, project summaries, designs, campaigns, and results in its portfolio, website, social media, presentations, and marketing materials.

If confidentiality is required, clients must notify us in writing before project commencement.

9. Confidentiality

Both parties agree to maintain the confidentiality of proprietary or sensitive information shared during the course of the engagement.

This obligation survives termination of the business relationship.

10. Third-Party Platforms

Our services may involve third-party platforms such as social media networks, advertising platforms, hosting providers, analytics tools, or software applications.

Creatrz is not responsible for:

• Platform outages.
• Account suspensions.
• Policy changes by third-party providers.
• Changes in algorithms, reach, or advertising performance.

11. No Guarantee of Results

Marketing, branding, advertising, and creative services involve variables beyond our control.

Creatrz does not guarantee:

• Sales increases.
• Specific revenue targets.
• Lead volume.
• Search engine rankings.
• Social media growth.
• Advertising performance.

Past performance does not guarantee future results.

12. Cancellation & Termination

Either party may terminate a project or service agreement by providing written notice.

Upon termination:

• The client must pay for all completed work and incurred expenses.
• Deposits or advance payments may be non-refundable unless otherwise agreed.
• Access to ongoing services may be discontinued.

13. Refund Policy

Due to the nature of creative and consulting services:

• Payments made for completed work are non-refundable.
• Refund requests will be evaluated on a case-by-case basis.
• No refunds will be issued for services already delivered or approved.

14. Limitation of Liability

To the maximum extent permitted by law, Creatrz shall not be liable for:

• Indirect or consequential damages.
• Loss of profits.
• Loss of business opportunities.
• Loss of data.
• Business interruptions.

Our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.

15. Website Usage

Users agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to systems or data.
• Copy, reproduce, or distribute website content without permission.
• Upload malicious software or harmful content.

16. Privacy

Use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

17. Force Majeure

Creatrz shall not be held responsible for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, internet outages, government actions, pandemics, labor disputes, or technical failures.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.

19. Changes to Terms

We reserve the right to update these Terms at any time. Changes become effective immediately upon posting on this website.

Continued use of the website or services constitutes acceptance of the revised Terms.

20. Contact Information

Email: hello@creatrz.io
Phone: +91 95122 79062
Website: www.creatrz.io